Egwu is committed to a fair and transparent purchase experience for fans and artists. Please read this policy carefully before making a purchase.
Digital Content Purchases
Due to the nature of digital products, purchases of songs, albums, subscriptions, exclusive content, and digital downloads are generally non-refundable after successful delivery or access has been granted.
Exceptions — When Refunds May Be Granted
- Duplicate payments were charged for the same purchase
- A verified technical issue on Egwu's end prevented access to purchased content
- An unauthorized transaction is verified
- A refund is required under applicable law in your jurisdiction
All requests are reviewed individually and at Egwu's discretion.
Subscription Cancellation
Users may cancel recurring subscriptions at any time through account settings. Cancellation takes effect at the end of the current billing cycle. You retain access until the paid period ends.
Artist Earnings
Payments already distributed to artists may not be recoverable. Refund requests involving artist payouts will be reviewed individually.
How to Request a Refund
Email (primary): hello@egwu.africa
Help Desk: help@egwu.africa
Please include your account email, purchase date, and a description of the issue.